Privacy Statement: We respect your privacy. We collect information on our website, as well as in our arrangements with families in need. We do not share any of the information provided with anyone not directly involved with the cremation arrangements selected. We share information with our staff, crematories, cemeteries, officials involved with filing/certifying death certificates, clergy, florists, etc.
Shipping Policy: Shipment of items selected such as urns, death certificates, memorial packages and cremated remains are done through the United States Postal Services. Shipment of cremated remains may only be done through the USPS Registered Mail. All shipment fees must be paid prior to shipment of any items.
Defective Merchandise Policy: For defective merchandise, we must be notified within 24 hours of acceptance of delivery. The defective merchandise must be unused. It will be returned at our cost and a replacement will be shipped to the same address at no charge once we receive the defective merchandise and verify the defect.
Return Policy: Unused merchandise can be returned in original package within 15 days of acceptance of delivery for full credit, provided we receive notice within the specified time frame. Purchaser pays shipping. Used merchandise is not returnable, including any item containing cremated remains.
Refund Policy: For unused merchandise or services, the purchaser will be refunded the amount paid in the same manor as it was paid (cash, check or credit card).
Customer Service: For more information, call 585-359-2300. Rochester Cremation, 4044 W. Henrietta Road, Rochester NY 14623.